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Regina

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Regina
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  • Hey Glenno, Thanks for the suggestion! At this time it is not available to offer any kind of DDoS protection from our side. Because of this we recommend using third party solutions.
  • Hello, Indeed, you server received a SPAM sending complaint. All the abuse cases are solved only via Client Area. Please respond to the ticket for the abuse case to be solved. If you do not know how this could have happened, we do have a tut…
  • Hello, Yes, we have SPAM filter that is helpful in stopping possible SPAM letters coming in our mailbox. However, our SPAM filter is not spamassasin based and we do check our filter everyday and check for any customer letters there. You ca…
  • Hello! Yes, it is enough to run Windows on the server. The question here is how much RAM would your used application on the server use and if it would be enough. If you would see that you need more RAM, you can always upgrade into bigger p…
  • Hey, The issue is related to the last Ubuntu update, when after reboot SSH connection is refused. The recommendation is to avoid server reboot until it will be solved. Just create a support ticket if your SSH connection is not available.
  • Yes, it is possible. We can add the remaining amount of old server into Affiliate bonus of your account, which can be used for renewal of other server. Just create a ticket via Client Area with a request.
  • Currently, there is no workaround for the server configuration. After fresh reinstall, it needs to be done again.
  • Hi Colin, We do not recommend to make whole operating system release upgrade this way. It is possible to upgrade it, but it is high risk something will be broken and the server won't start. The best way is to make a backup of your VPS and make a…
  • The "404" coupons are not active anymore, unfortunately. This coupon was available for the new order only. There will be new events at the end of this month, so stay tuned.
  • We have plans for other events with promotional codes in the near future (possibly next month). If you wish to know about the discounts first I recommend subscribing to our newsletter. Just press "Subscribe" at the bottom of the page and enter your …
  • Hello Banksy, the code "404" was for admin day on Friday and had the limit of 100 coupons available. Unfortunately, it was all used up yesterday. When making an order for a year, the discount is automatically applied. The longer the billin…
  • Hi tarasis, the 1 Gbps Port Speed cannot be ordered as an addon anymore, unfortunately. However, you can order 1 Gbps Port Speed as a component to your VPS. It can be added while purchasing a new VPS. If you already have an active VPS, please creat…
  • Hello, Unfortunately, we are not planning to introduce LXC/LXD. We are planning to upgrade the current Standard and Storage VPS's, though. It should be finished in the beginning of September.
    in Debian 9 Comment by Regina June 2018
  • Hey, On the current Standard VPS, Ubuntu 18.04 template is not available, unfortunately. This is because of the older kernel version on these VPS. However, at the beginning of the Autumn this year we are planning to upgrade the Standard VPS's virt…
  • Hello there, In this case, I recommend to open up a ticket via our Client Area: https://billing.time4vps.eu/tickets/new/ We will check what kind of server you are using and will be able to help you out better with the issues you encounter.
    in Debian 9 Comment by Regina May 2018
  • Hey stealth, If you are using KVM based VPS, then you can upgrade the kernel version on the server manually. In case you are using any other package, the kernel can not be upgraded, unfortunately, because of virtualization limits.
    in Debian 9 Comment by Regina May 2018
  • Hey, We have started offering Debian 9 template for our KVM based servers recently. We have made more updates on available OS templates. Check out all the available templates here: https://billing.time4vps.eu/knowledgebase/article/55/what-os-do-yo…
    in Debian 9 Comment by Regina May 2018
  • Hey, This prepared tutorial is for our offered template with Webmin and it has CentOS 6 installed. It should have differences when installing into other operating system like Ubuntu 16.04. As  I do not know the exact steps you have taken and full c…
  • Hello, Pinging the server, unfortunately, will not show the exact VPS Port Speed. It is seen when making mtr or iperf3 tests. See how they are done here: https://community.time4vps.eu/discussion/280/how-to-investigate-network-issues/p1 Calling yo…
  • Hello madmex, You can see the current VPS Port Speed while making an iperf3 or mtr test on your VPS. I would like to clarify that we do not steal money from any of our clients and stating so is not true. I have responded to all of your tickets exp…
  • Hey Keith, When you order KVM Windows server, you can choose to install Windows 2012 server OS, where you can configure it and add the necessary software yourself. Ms SQL Server is not included, unfortunately, but you can install it yourself. More …
  • Hello, You can try our Looking Glass in order to check the speed of our servers: http://lg.time4vps.eu/ You can download the 100 MB or 250 MB file from the Looking Glass and according to the speed make a conclusion if this will be enough for you…
  • Hey, This tutorial was meant for setting up multiple PHP versions using our prepared template with Webmin. This template by default has Virtualmin installed into it also. You can see all of our templates here: https://billing.time4vps.eu/knowle…
  • Hey, Mining is not allowed on our VPS's according to our Terms of Service: https://www.time4vps.eu/tos/
  • Hey, I would like to update information that kernel was updated few weeks ago in order to solve the security issues. More information can be found on our status update page: https://billing.time4vps.eu/status/195/linux-kernel-upgrade/
  • Hey, We do not have a tutorial on how to clone your server from TimeWeb. However, you can first install LAMP on your server and then just copy the site's data to VPS. You can use a tutorial on how to install LAMP below: https://community.time4vps.…
  • Hey, thank you for your suggestion. We will try to create the tutorial just for Ubuntu. For now you can use the official Ubuntu documentation: https://help.ubuntu.com/lts/serverguide/certificates-and-security.html Also, we have a tutorial on how …
  • We can enable the root login from the node side. The reset of password would be done by you via Client Area. If there is a possibility to login into the server, there is always a security risk. We always recommend to implement the security tips se…
  • Hey, If you use SSH Keys and disable root user, then you will not be able to reset the password yourself or login using root password. If you can not login using SSH Key (with root being disabled), then you will have to contact us to enable root lo…
  • Hello! Unfortunately, LAN between different virtual servers is not possible. We do not provide LAN service, but you can try creating VPN instead.

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