Order marked as fraud but paid by me.

Sosnow
Sosnow
Hello, i've made a payment for my order (and the money are gone from card). But then i got my ip banned and didnt get my VPS info. I dont work from proxy or something, i work directly from office, what is the reason it got banned????

Comments

  • Valentine
    Valentine
    Administrator
    Hello,
    your IP can only be banned due to high risk of fraud. We see that you got our informational letter regarding account verification and your account is already verified. However ban occurs before any payment information is available to you, could you open a support ticket with you transaction information?
  • Sosnow
    Sosnow
    Member
    Issue solved. Thank you for fast responses!
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